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SVRS MindTouch

Call History

Overview

Call History screen lets you see lists of your recent calls. You can choose to see a list of all calls, or just your missed calls, incoming calls, or outgoing calls. You can also view the details of your Call History including Interpreter ID. 

Notes: 

  • Deleting your Call History will not be deleted from other ntouch product.
  • You can see the existing entries in your Call History even if Sorenson's servers are temporarily unavailable however you cannot save changes to any of the lists. 
    • This feature does not apply to ntouch VP1.
  • Interpreter ID will be shown for the first interpreter connected, not the transferred or switched interpreter during the same call.

Make a call

  • Tap Call History > Phone (phone icon)

Delete Call History

9.0 version
  1. Tap Call History.
  2. Tap a call record.
  3. Tap Delete.

Notes:

  • To clear recent call history items, tap Menu (3 dots icon) > Clear Recent Calls.
  • To delete all call history items, tap Call History > Menu (3 dots icon) > Call History > Menu (3 dots icon) > Clear Call History.
8.6 version
  1. Tap Call History.
  2. Hold a call record, then choose an option:
    • Tap Trash (trash icon) to delete the history.
    • Tap Settings > Delete All to delete all history.

Find Interpreter ID

9.0 version only
  • Tap Call History > Menu (3 dots icon) > Call History.

Troubleshooting tip

  • I do not see my Call History
    • You must allow permissions in Android device settings to allow Call History to be displayed.

Contact us

If you have any questions or issues with this feature, please contact Technical Support and provide this code: CHAIL.