Skip to main content
SVRS MindTouch

SignMail

  1. Last updated
  2. Save as PDF

Overview

SignMail lets you view videos received from both hearing callers through SVRS and from other deaf Sorenson users.

Notes:

  • You can have Personal Greeting video recording up to 30 seconds. 
  • SignMail video will be deleted after 30 days. 
  • You cannot send a SignMail video to hearing phone numbers or to non-Sorenson numbers. 
  • You also cannot send a SignMail to Sorenson endpoint that is blocking calls from your phone number or to an endpoint that is set to Public mode.
  • You can record for the full 120 seconds (2 minutes) or you can choose to end the recording sooner. 
  • Verification email will be sent to the first email address whenever you change the email address. Once the email address is verified, the confirmation email will be sent to both email addresses if you have two email addresses set up.

Setup SignMail Greeting

9.0 version
  1. Tap Menu (3 dots icon) > Settings > Personal SignMail Greeting > Greeting Type.
  2. Choose an option:
    • No Greeting
    • Sorenson
    • Personal
    • Personal with text
    • Text only
8.6 version
  1. Tap Settings > SignMail > Greeting Type.
  2. Choose an option:
    • Sorenson Greeting
    • Personal Greeting
    • No Greeting

Record a Personal Greeting

9.0 version
  1. Tap Menu (3 dots icon) > Settings > Personal SignMail Gretting > Greeting Type.
  2. Tap Personal with text or Personal.
  3. Tap Record (camera icon):
    • Tap Save.
    • Tap the red circle to record.
    • Tap the red square to stop.
8.6 version
  1. Tap Settings > SignMail > Greeting Type > Personal > Record.
  2. Choose an option:
    • Video Only
    • Video with Text
    • Text Only

Receive SignMail email notification

Verification email will be sent to the first email address whenever you change the email address. Once the email address is verified, the confirmation email will be sent to both email addresses if you have two email addresses set up. 

9.0 version
  1. Tap Menu (3 dots icon)
  2. Enable SignMail email notification.
  3. Tap Email address then enter the email address.
  4. Tap OK.
  5. Open your email "Verification Needed to Activate your SignMail Account."
  6. Tap the hyperlink to activate the SignMail Account.
    1. If you do not see the verification email, check junk or spam folder.
8.6 version
  1. Tap Settings > SignMail.
  2. Enter an email address.
  3. Select SignMail Email Notification.
  4. Open your email "Verification Needed to Activate your SignMail Account."
  5. Tap the hyperlink to activate the SignMail Account. 
    • If you do not see the verification email, check junk or spam folder.

Send Enhanced SignMail

You will not receive email notifications or Missed calls from Enhanced SignMail.

9.0 version
  1. Tap Contacts.
  2. Tap a contact.
  3. Tap SignMail (envelope icon), then record your SignMail message.
  4. Tap Phone (phone icon), then choose an option:
    • Send
    • Record Again
    • Exit without Sending
8.6 version
  1. Tap SignMail > New SignMail (the envelop icon on the upper right corner)
  2. Choose an option:
    • Phonebook
    • Call History
    • Keypad

Contact us

If you have any questions or issues with this feature, please contact Technical Support and provide this code: SLIIG.