Call History

Overview

Call History screen lets you see lists of your recent calls. You can choose to see a list of all calls, or just your missed calls, incoming calls, or outgoing calls. You can also view the details of your Call History including Interpreter ID.

Notes:

Deleting your Call History will not be deleted from other ntouch product.
You can see the existing entries in your Call History even if Sorenson's servers are temporarily unavailable however you cannot save changes to any of the lists.
- This feature does not apply to ntouch VP1.
Interpreter ID will be shown for the first interpreter connected, not the transferred or switched interpreter during the same call.
The changes made to the contacts in the Phonebook will not update the Call History retroactively.

Use Call History

Tap History.
Choose an option:
- Tap a contact record to call.
- Tap info button (i icon) on the right side of call record for additional options.

Clear Call History

Tap History > Edit.
Choose an option:
- Tap Clear All (trash can icon) to clear all call records.
- Tap Red minus (- sign icon) to clear specific call record.

Find Interpreter ID

Tap History
Tap info button (i icon) on the right side of call record.

Troubleshooting tips

I am not able to delete or do not see any new entries for missed, dialed, or received calls

You may have encountered the issue when Sorenson's servers are temporarily unavailable. Try these troubleshooting steps to resolve the issue:
1. Force quit app then login again or reboot the VP.
2. Check your internet to make sure it is working as expected. Open a web browser and if it opens Internet Service Provider page containing some kind of warning then there may be issue with your provider and you may need to call them.