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SVRS MindTouch

Integrated Calling

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Overview

The ntouch app's Settings screen has a new control named Integrated Calling Enabled to allow you to toggle the app's use of the CallKit integration feature on or off (the default setting is enabled). Your device must be running iOS 10 or higher to use it.

Apple's CallKit lets the ntouch app use the iPhone's native UI (user interface) for incoming calls, just like Apple's own Phone and FaceTime apps do. The CallKit integration lets ntouch calls appear in the iPhone's native Recents calls list, which allow for redialing and adding/editing of contacts or adding a phone number to the iPhone's Favorites list. You can to enable (use) or disable (not use) the CallKit Integration. You can press the iPhone's power button will end an ntouch call (same as for a voice call).

With Integrated Calling enabled, incoming ntouch videophone calls will use the iPhone's native incoming call screen even when the ntouch app is running in the foreground or background. The native incoming call screen will:

  • Show the type of call (in this case, an "ntouch Video..." call).
  • Not include the ntouch app's Self-View Image.
  • Include a contact photo if the user has created an iPhone contact (i.e., stored a photo in the iOS Contacts app, not in the Sorenson ntouch app) for the incoming phone number and has added a contact photo to that record. 
  • Include the "Accept" and "Decline" buttons.
  • Show “Slide to answer” button instead of “Accept” and “Decline” buttons when iPhone is locked.
    • Tap the ntouch or the video button to open the ntouch app. If a passcode is active, you must enter the code

Enable Integrated Calling

Note: This feature is built in and enabled by default and cannot be disabled in ntouch Mobile 9.1 on Apple iOS 13. The following setting is still visible on ntouch Mobile 9.0 or lower running on Apple iOS 12 or lower. 

  1. Tap Settings.
  2. Enable Integrated Calling Enabled.

Show Caller ID from Sorenson's Phonebook

  1. Open the iPhone's Settings app.
  2. Tap Phone > Call Blocking and Identification.
  3. Enable ntouch.

Contact us

If you have any questions or issues with this feature, please contact Technical Support and provide this code: ICNAT