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SVRS MindTouch

SignMail

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Overview

SignMail lets you view videos received from both hearing callers through SVRS and from other deaf Sorenson users.

Setup SignMail Greeting

  • Tap Settings > SignMail Greeting, then tap an option:
    1. No Greeting
    2. Personal
    3. Sorenson

Record a Personal Greeting

  • 9.0 version
    • Tap Settings > SignMail Greeting > Personal > Edit > Record, then tap an option:
      • Video Only
      • Video with Text
      • Text Only
  • 8.6 version
    • Tap Settings > SignMail Greeting > Personal > Record, then tap an option:
      • Video Only
      • Video with Text
      • Text Only

Receive SignMail email notification

  1. Tap Settings > Personal Information.
  2. Enable Notify me for SignMail.
  3. Enter an email address.
  4. Tap Save.
  5. Open your email "Verification Needed to Activate your SignMail Account."
  6. Tap the hyperlink to activate the SignMail Account. 
    1. If you do not see the verification email, check junk or spam folder.

Send Enhanced SignMail

Note: You will not receive email notifications or Missed calls from Enhanced SignMail

  1. Tap SignMail > Enhanced SignMail (the envelop icon on the upper left corner)
  2. Tap Select Contact or Phone Number then choose an option:
    1. myPhone
    2. History
    3. Contacts
    4. Dial

Additional information

  • Verification email will be sent to the first email address whenever you change the email address. Once the email address is verified, the confirmation email will be sent to both email addresses if you have two email addresses set up.
    • If you do not see the verification email, check junk or spam folder.
  • SignMail video will be deleted after 30 days. 

Did you know

  • You can have Personal Greeting video recording up to 30 seconds. 
  • You cannot send a SignMail video to hearing phone numbers or to non-Sorenson numbers.
  • You also cannot send a SignMail to Sorenson endpoint that is blocking calls from your phone number.
  • You can record for the full 120 seconds (2 minutes) or you can choose to end the recording sooner. 
  • If a phone number that you entered or selected cannot receive SignMail videos, you will see the dialog shown below. This dialog reminds you that you cannot send a SignMail video message to hearing phone numbers or to third-party (non-Sorenson) numbers.
    • Can't Send SignMail
      • The number can't recieve a SignMail. Call this number directly?

Contact us

If you have any questions or issues with this feature, please contact Technical Support and provide this code: SLIIG