SignMail

Overview

SignMail lets you view videos received from both hearing callers through SVRS and from other deaf Sorenson users.

Notes:

You will not receive email notifications or Missed Calls from Enhanced SignMail.
You can have Personal Greeting video recording up to 30 seconds.
- Personal Greeting with text has 176 character limits.
SignMail video will be deleted after 30 days.
You cannot send a SignMail video to hearing phone numbers or to non-Sorenson numbers.
You also cannot send a SignMail to Sorenson endpoint that is blocking calls from your phone number or to an endpoint that is set to Public mode.
You can record for the full 120 seconds (2 minutes) or you can choose to end the recording sooner.
Verification email will be sent to the first email address whenever you change the email address. Once the email address is verified, the confirmation email will be sent to both email addresses if you have two email addresses set up.
- The verification email can be resent by toggling the SignMail Alert option.

Tap SignMail.
Choose an option:
- Tap a SignMail record to play.
- Tap Edit to delete a SignMail record or all SignMail records.
- Tap Enhanced SignMail (SignMail icon)
- Tap info button (i icon) for additional options:

Tap Settings > Personal Information.
Enable Notify me for SignMail.
Enter the email address.
Tap Save.
Open your email "Verification Needed to Activate your SignMail Account."
Tap the hyperlink to activate the SignMail Account.
- Note: If you do not see the verification email, check junk or spam folder.

You may have encountered the issue when Sorenson's servers are temporarily unavailable. Try these troubleshooting steps to resolve the issue:
1. Force quit app then login again or reboot the VP.
2. Check your internet to make sure it is working as expected. Open a web browser and if it opens Internet Service Provider page containing some kind of warning then there may be issue with your provider and you may need to call them.