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SVRS MindTouch

Apple Watch with ntouch Mobile

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Overview

Note: Notifications go to either your Apple Watch or iPhone, but not both.

  • Apple Watch vibrates once after 2 to 4 rings for incoming calls. 
    • You can decline call using Apple Watch.
  • You can view SignMail message from the notification center on Apple Watch.
    • The notification will disappear from Apple Watch if you open it on phone.
  • Apple Watch must be in a close proximity to iPhone in order to get notifications. 
  • Apple Watch does not vibrate or show notification when Integrated Calling is enabled. 
  • If your iPhone is unlocked, notifications will appear on iPhone.
  • If your iPhone is locked or sleep, notifications will appear on Apple Watch unless it is locked with your passcode.
    • Apple watch will remain unlocked while wearing it on wrist. Taking it off wrist will cause Apple Watch to enable the lock screen. 
  • If you see the the phone icon with slash or the cross icon on Apple watch then it means that there is no connection. 
    • If you see the word "disconnected", then that means that Apple Watch is not connected to a cellular network. 
  • Click on Notifications on your Apple Watch for more information.

Enable notifications for incoming call

  1. Open the ntouch app on iPhone running on iOS 12 or less (ntouch app running on iOS 13 or greater hides this setting)
    1. Tap Settings.
    2. Disable Integrated Calling Enabled.
  2. Open the Watch app.
    1. Tap My Watch tab on the bottom of the screen.
    2. Tap Notifications.
    3. Scroll down to ntouch.
    4. Enable ntouch.
    5. Tap My Watch on the bottom of the screen.
    6. Tap Sounds & Haptics.
    7. Enable Haptics Alerts and choose one of these options:
      • Default to vibrate once.
      • Prominent to add extra emphasis.

Troubleshooting tip

  • My Apple Watch or iPhone did not get notification
    1. Open the Control Center
      1. On the watch face, swipe up. 
      2. On the other screens, press and hold the bottom of the screen then swipe up.
    2. Disable the Airplane Mode. 
    3. Turn off the Do not disturb.
    4. If the above instructions do not work then do the following:
      1. Uninstall ntouch Mobile from iPhone.
      2. Restart both Apple Watch and iPhone.
      3. Reinstall ntouch Mobile.
      4. Follow the instructions to turn on Apple Watch Notifications.