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SVRS MindTouch

Media Encryption


The Media Encryption feature gives ntouch customers the option to encrypt the video, audio, and text in their VRS and P2P calls. DTLS (Datagram Transport Layer) technology provides end-to-end encrypton of all media in P2P and VRS calls. When an active videophone call is encrypted, users will see a media encryption icon (a padlock) appear on the In-Call screen. By selecting to see the call status or by tapping on the icon, the user can see a message stating that the call is encrypted.

Encryption occurs when both endpoints encrypted their calls. 

This feature is supported on the 9.2 Mobile and Desktop apps and 1.7 ntouch VP2. 


  • If an unencrypted endpoint makes a call to encrypted endpoint, the calling endpoint will see a dialog stating the encryption requirement with options:
    • Call with encryption
    • Send a SignMail
    • Cancel
  • Call is not Encrypted dialog will appear on the calling encrypted endpoint when calling endpoint that does not support encryption (i.e., a Sorendon endpoint earlier than 9.2/1.7, ntouch VP1, or a third-party endpoint)

Enable Media Encryption

  1. Select Settings > General.
  2. Check the box for Encrypt My Calls.

Contact us

If you have any questions or issues with this feature, please contact Technical Support and provide this code: MNEOD.