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SVRS MindTouch

SignMail

Overview

SignMail lets you view videos received from both hearing callers through SVRS and from other deaf Sorenson users.

Notes:

  • You will not receive email notifications or Missed Calls from Enhanced SignMail. 
  • You can have Personal Greeting video recording up to 30 seconds. 
  • SignMail video will be deleted after 30 days. 
  • You cannot send a SignMail video to hearing phone numbers or to non-Sorenson numbers. 
  • You also cannot send a SignMail to Sorenson endpoint that is blocking calls from your phone number or to an endpoint that is set to Public mode.
  • You can record for the full 120 seconds (2 minutes) or you can choose to end the recording sooner. 
  • Verification email will be sent to the first email address whenever you change the email address. Once the email address is verified, the confirmation email will be sent to both email addresses if you have two email addresses set up.

Use SignMail

  1. Select SignMail.
  2. Choose an option:
    • Send new SignMail.
    • Double-click a SignMail record to play the video.
    • Select a SignMail record then choose an option:
      • Play Video
      • Place Call
      • Reply to SignMail
      • Add to Phonebook
      • Add to Existing Contact
      • Block Caller
      • Delete Video

Delete All SignMail

  • Select SignMail > Delete SignMails > Yes.

Enable Personal SignMail Greeting

  1. Select Settings > SignMail > Personal Greeting.
  2. Choose an option:
    • Sorenson Greeting
    • Personal Greeting
    • No Greeting
  3. Select Save.

Receive SignMail email notification

  1. Select Settings > SignMail > SignMail.
  2. Check the checkbox for Notify me when new SignMail arrives.
  3. Enter the email address.
  4. Select Save.
  5. Open your email "Verification Needed to Activate your SignMail Account."
  6. Click on the hyperlink to activate the SignMail Account
    • Note: If you do not see the verification email, check junk or spam folder.

Send Enhanced SignMail

  1. Select SignMail > Send new SignMail.
  2. Choose an option:
    • Favorites
    • Phonebook
    • Call History
    • Dial Number

Change SignMail Greeting Ring Count

  1. Select Settings > SignMail > SignMail.
  2. Select the number of rings.

Troubleshooting tip

I am not able to see, send, or receive SignMail
  • You may have encountered the issue when Sorenson's servers are temporarily unavailable. Try these troubleshooting steps to resolve the issue:
    1. Force quit app then login again or reboot the VP.
    2. Check your internet to make sure it is working as expected. Open a web browser and if it opens Internet Service Provider page containing some kind of warning then there may be issue with your provider and you may need to call them. 

Contact us

If you have any questions or issues with this feature, please contact Technical Support and provide this code: SLIIG.