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SVRS MindTouch

SignMail

Overview

SignMail lets you view videos received from both hearing callers through SVRS and from other deaf Sorenson users.

Setup SignMail Greeting

  1. Select Settings > SignMail > Personal Greeting
  2. Choose an option:
    • Sorenson Greeting
    • Personal Greeting
    • No Greeting
  3. Select Save

Receive SignMail email notification

  1. Select Settings > SignMail > SignMail
  2. Check the checkbox for Notify me when new SignMail arrives
  3. Enter an email address
  4. Select Save
  5. Open your email "Verification Needed to Activiate your SignMail Account."
  6. Tap the hyperlink to activate the SignMail Account
    • If you do not see the verification email, check junk or spam folder

Send Direct-Dial Call (Enhanced SignMail)

Note: You will not receive email notifications or Missed calls from Enhanced SignMails

  1. Select SignMail.
  2. Select Send new SignMail 
  3. Choose an option:
    • Favorites
    • Phonebook
    • Call History
    • Dial Number

Additional information

  • Verification email will be sent to the first email address whenever you change the email address. Once the email address is verified, the confirmation email will be sent to both email addresses if you have two email addresses set up.
    • If you do not see the verification email, check junk or spam folder.
  • SignMail video will be deleted after 30 days. 

Did you know 

  • You can have Personal Greeting video recording up to 30 seconds. 
  • You cannot send a SignMail video to hearing phone numbers or to non-Sorenson numbers.
  • You also cannot send a SignMail to Sorenson endpoint that is blocking calls from your phone number or to an endpoint that is set to Public mode.
  • You can record for the full 120 seconds (2 minutes) or you can choose to end the recording sooner. 
  • If a phone number that you entered or selected cannot receive SignMail videos, you will see the dialog shown below. This dialog reminds you that you cannot send a SignMail video message to hearing phone numbers or to third-party (non-Sorenson) numbers.
    • Can't Send SignMail
      • The number can't receive a SignMail. Call this number directly?

Contact Us

If you have any questions or issues with this feature, please contact Technical Support and provide this code: SLIIG