Camera issues with ntouch PC
Common issues
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Camera control settings keep resetting back to the defaults for the external webcam
- To save the camera control setting, use your webcam software (for example, Logitech) to modify your settings instead of ntouch PC's camera properties setting.
- This webcam software must start after Windows restarts before opening ntouch PC.
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Camera not found
- HP Laptop
- Slide the webcam privacy switch on either the right or left side of the computer.
- Lenovo laptop
- Hit the F8 button on your laptop keyboard to toggle until you can see yourself.
- Non-Lenovo computers
- Open the Settings app on computer.
- Click on Privacy > Camera.
- Enable Allow apps to access your camera.
- HP Laptop
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Low video quality using Logitech Webcams
- Make sure there is enough light in the room.
- If there is not enough light in the room, disable the RightLight option in Logitech Webcam Software.
- If Logitech Webcam Software is not installed, go to Logitech website to download it.
- Disable RightLight setting.
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Self-view video does not auto focus
- Camera does not auto focus. If customer wants to have an auto focus feature, refer to VRSComments. Customer can do a manual focus instead.
- Open ntouch app.
- Click on Settings > Devices > Properties.
- Camera does not auto focus. If customer wants to have an auto focus feature, refer to VRSComments. Customer can do a manual focus instead.