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SVRS MindTouch

Camera issues with ntouch PC

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Common issues

  • Camera control settings keep resetting back to the defaults for the external webcam
    • To save the camera control setting, use your webcam software (for example, Logitech) to modify your settings instead of ntouch PC's camera properties setting.
    • This webcam software must start after Windows restarts before opening ntouch PC.
  • Camera not found
    • HP Laptop
      • Slide the webcam privacy switch on either the right or left side of the computer.
    • Lenovo laptop
      • Hit the F8 button on your laptop keyboard to toggle until you can see yourself. 
    • Non-Lenovo computers
      • Open the Settings app on computer. 
      • Click on Privacy > Camera.
      • Enable Allow apps to access your camera.
  • Low video quality using Logitech Webcams
    1. Make sure there is enough light in the room.
    2. If there is not enough light in the room, disable the RightLight option in Logitech Webcam Software. 
    3. If Logitech Webcam Software is not installed, go to Logitech website to download it. 
    4. Disable RightLight setting. 
  • Self-view video does not auto focus
    • Camera does not auto focus. If customer wants to have an auto focus feature, refer to VRSComments. Customer can do a manual focus instead. 
      1. Open ntouch app.
      2. Click on Settings > Devices > Properties.