Block Caller

Overview

There are ways to add phone number to Block List. You can add any existing contact in the list, you can add a new phone number directly or you can block a number from Call History or a SignMail Caller.

Notes:

You will not receive missed call notifications or SignMail videos from a blocked phone number.
You can block anyone except for certain Sorenson numbers such as Technical Support using this feature.
Enabling Don't Accept Anonymous Calls in Settings may block calls from other Sorenson endpoints that have the Hide My Caller ID feature enabled.

Add a caller to Blocked List

Select Phonebook > Block Caller.
Enter the information.
Select OK.

Block anonymous videophone calls

Select Settings > Call Options > Incoming.
Check the box for Don’t accept anonymous videophone calls.

Block a caller in Call History

Select Call History > All Calls.
Select a call record.
Select Block > OK.

Block a caller in SignMail

Select SignMail.
Select a SignMail record.
Select Block > OK.

Unblock a caller

Select Phonebook > Blocked.
Select a contact record.
Select Unblock > Yes.

Troubleshooting tip

I am not able to block or unblock a number

You may have encountered the issue when Sorenson's servers are temporarily unavailable. Try these troubleshooting steps in the order to resolve the issue, stop when the issue is resolved:
1. Force quit app then login again or reboot the VP.
2. If using ntouch mobile or VP on the home network, reboot modem and router.
  - Try plugging ethernet into different network port.
  - If using router, try bypass the router and connect directly to the modem.
3. Check your internet to make sure it is working as expected. Open a web browser and if it opens Internet Service Provider page containing some kind of warning then there may be issue with your provider and you may need to call them.