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SVRS MindTouch

Block Caller


There are ways to add phone number to Block List. You can add any existing contact in the list, you can add a new phone number directly or you can block a number from Call History or a SignMail Caller.


  • You will not receive missed call notifications or SignMail videos from a blocked phone number.
  • You can block anyone except for certain Sorenson numbers such as Technical Support using this feature.
  • Enabling Don't Accept Anonymous Calls in Settings may block calls from other Sorenson endpoints that have the Hide My Caller ID feature enabled. 

Add a caller to Blocked List

  1. Select Phonebook > Block Caller.
  2. Enter the information.
  3. Select OK.

Block anonymous videophone calls

  1. Select Settings > Call Options > Incoming.
  2. Check the box for Don’t accept anonymous videophone calls.

Block a caller in Call History

  1. Select Call History > All Calls.
  2. Select a call record.
  3. Select Block > OK.

Block a caller in SignMail

  1. Select SignMail.
  2. Select a SignMail record.
  3. Select Block > OK.

Unblock a caller

  1. Select Phonebook > Blocked.
  2. Select a contact record.
  3. Select Unblock > Yes.

Contact us

If you have any questions or issues with this feature, please contact Technical Support and provide this code: BCLAO.