Skip to main content
SVRS MindTouch

Call Transfer


Call Transfer feature lets you transfer an active call with one Sorenson endpoint or to another Sorenson endpoint or to a hearing phone number. You can also transfer an active call to a member of your myPhone group (if you have one), to a contact's phone number, to a phone number in your Call History list, or you can enter a phone number to dial.


  • Calls must be between Sorenson endpoints.
  • Active calls to a Sorenson Hold server cannot be transferred to another number like Customer Service, Technical Support, or VRS.
  • Calls cannot be transferred to Sorenson endpoints with Do Not Disturb enabled.

Transfer a call

  1. At an active call screen, press the Enter button on your remote.
  2. Select Transfer.
  3. Choose an option:
    • myPhone
    • Contacts
    • Call History
    • Dial Number

Troubleshooting tip

  • "Transfer Error The call failed to transfer"
    • Make sure the phone number you are trying to transfer to is not blocked. 
    • You may have enabled Hide My Caller ID and the other person may have enabled Don't Accept Anonymous Videophone Calls.
  • "The call could not be transferred"
    • You may have tried to transfer to your own phone number. 

Contact us

If you have any questions or issues with this feature, please contact Technical Support and provide this code: CTARL.