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Sorenson MindTouch

Call Transfer

Overview

ntouch VP’s Call Transfer feature lets you easily transfer an active call to another Sorenson phone number or to a hearing phone number through SVRS. You can choose to transfer the call to a contact’s phone number, to a number in your Call History list, or you can enter the phone number to be dialed by ntouch VP. If you are a member of a myPhone Group, you can transfer a call to another member of your group.

Note: This feature works only for calls that use the SIP protocol. When a call is made using the H.323 protocol, the Transfer feature will not be available. Most calls between non-Sorenson endpoints use H.323.

To Turn On the Feature

This Call Transfer feature is enabled by default and no action needs to be taken on your part to enable it.  If you do not see the feature, please contact us. 

To Use the Feature

  1. At an active call screen, press the Enter key on the remote control to display the
    In-call Menu Bar..
  2. Use the remote control to move to the Share Text button.
  3. Use the remote control to move to the Transfer button.
  4. Select the Transfer button to display the screen.
  5. The pop-up menu lets you choose where to transfer this call. The myPhone option will appear when your ntouch VP is a member of a myPhone Group.
    • myPhone
      1. To transfer this call to a member of your myPhone Group, select the myPhone button to display the screen.
      2.  Select the myPhone Group member to which you want to transfer this call. The call will be transferred and you will return to the Home screen
    • Contacts
      1. To transfer this call to one of your contacts, select the Contacts button at the screen.
      2. Move to the contact to which you want to transfer the call.
      3. Select the contact to which you want to transfer this call. The call will be transferred and you will return to the Home screen.
    • Call History
      1. To transfer this call to one of the numbers in your Call History list, select the Call History button at the screen.
      2. Select the call history record to which you want to transfer this call. The call will be transferred and you will return to the Home screen.
    • Phone Number
      1. To enter a phone number to which you want to transfer this call, select the Dial Number button at the screen.
      2. Enter the phone number to which you want to transfer this call, then select OK.

Troubleshooting

  • The Call Transfer does not when I transfer to SVRS (Sorenson Video Relay Service)
    • This Call Transfer feature is not be available with SVRS at this time. 

Contact Us

If you are still having issues with Call Transfer, please call Technical Support at 801-287-9403 and provide this code: 

CTARL