All N11 calls are handled as Sorenson Relay calls, except 611 calls which are directly routed to Sorenson Customer Service. All N11 services are not available in all areas. Your provisioned 911 Location address is used for N11 phone number look-up. If you have a non-standard address format, N11 number look-up may fail.
To Turn On the Feature
The N11 Dialing feature is enabled by default and no action needs to be taken on your part to enable it. If you do not see/or are unable to use the feature, please contact us.
To Use the Feature
Enter the N11 number that you want to call in the Dial field. The N11 numbers are:
|211||Community information and referrals|
|311||Non-emergency policy dispatcher|
|411||Phone directory assistance|
|511||Traffic and transportation information|
|611||Customer service (directly dials Sorenson Customer Service)|
|711||State TTY relay service|
|811||Local utility “call-before-you-dig” service|
There is no issue with the N11 Dialing feature at this time
If you are still having issues with N11 Dialing, please call Technical Support at 801-287-9403 and provide this code: