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Sorenson MindTouch

N11 Dialing

Overview

The N11 Dialing feature lets you dial 211, 311, 511, 611, 711 and 811 numbers yourself. In the past, you could only directly dial 411 and 911 calls. When you dial an N11 number, your call will be connected to the appropriate service, if that service is available. All N11 calls are handled as Sorenson Relay calls, except 611 calls which are directly routed to Sorenson Customer Support. N11 services are not available in all areas.

All N11 calls are handled as Sorenson Relay calls, except 611 calls which are directly routed to Sorenson Customer Service. All N11 services are not available in all areas. Your provisioned 911 Location address is used for N11 phone number look-up. If you have a non-standard address format, N11 number look-up may fail.

To Turn On the Feature

The N11 Dialing feature is enabled by default and no action needs to be taken on your part to enable it.  If you do not see/or are unable to use the feature, please contact us.

To Use the Feature

Enter the N11 number that you want to call in the Dial field. The N11 numbers are:

211 Community information and referrals
311 Non-emergency policy dispatcher
411 Phone directory assistance
511 Traffic and transportation information
611 Customer service (directly dials Sorenson Customer Service)
711 State TTY relay service
811 Local utility “call-before-you-dig” service
911 Emergency dispatcher

Troubleshooting Tips

None

Contact Us

If you are still having issues with the N11 Dialing feature, please call Technical Support at 801-287-9403 and provide this code: 

ND1I1