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Sorenson MindTouch

SignMail

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Overview

When Sorenson videophone users or hearing people call you through Sorenson VRS, they can leave you a SignMail video if you cannot answer a call.

To Modify the Feature

  1. Start at the Home screen.
  2. Select Settings.
  3. Select Personal.
  4. Select SignMail.
  5. Select SignMail Greeting type
    • The Sorenson greeting is selected by default. The other options are:
      • Text Only Greeting
      • Sorenson Greeting
      • No greeting

How do I send SignMail alerts to one or two email addresses?

  1. Start a the Home screen.
  2. Select Settings.
  3. Select Personal.
  4. Select SignMail.
  5. Select Edit SignMail Alerts.
  6. Select Send me e-mail when I receive new SignMail messages.
  7. Enter the desired email address.
  8. Select OK.

Troubleshooting Tips

  • The Mailbox Full error message appears when someone tries to leave me a SignMail
    • Check to make sure SignMail is not full. If it is full, please delete some SignMail to be able to receive SignMail.
  • The "Can't send a SignMail",  "Call Disconnected", or "Call Could Not Be Completed" error message appears when someone tries to leave a SignMail
    • Check to make sure the phone number is not blocked in the phonebook.

Contact Us

If you are still having issues with SignMail, please call Technical Support at 801-287-9403 and give us this code: 

SLIIG