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SVRS MindTouch

Video Center


Video Center offers a wide variety of video content organized into multiple channels, programs, and episodes.


  • Previous video(s) will not show if they were sent prior to new installation or VP replacement.  
  • Channels will disappear when there is no video content in the channel and reappear when new video content is added. 
  • Contact Customer Service to request videos if you are missing a video in Video Center.

Troubleshooting tip

I am not able to see any video
  • You may have encountered the issue when Sorenson's servers are temporarily unavailable. Try these troubleshooting steps to resolve the issue:
    1. Force quit app then login again or reboot the VP.
    2. Check your internet to make sure it is working as expected. Open a web browser and if it opens Internet Service Provider page containing some kind of warning then there may be issue with your provider and you may need to call them. 

Contact us

If you have any questions or issues with this feature, please contact Technical Support and provide this code: VCIED.