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SVRS MindTouch

Voice Carry Over (VCO)

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Overview

ntouch VP includes both a 1-Line Voice Carry Over (VCO) and 2-Line VCO feature.

Setup up VCO

  1. Select Settings.
  2. Select Device.
  3. Select Audio.
  4. Choose an option:
    1. Use 1-Line VCO (Beta).
    2. Use 2-Line VCO
      1. Enter a callback number and you must have a separate voice telephone of some kind availableto you near your ntouch VP.
  5. Select OK.

Troubleshooting tips

  • Incoming call 1-Line VCO does not work

    • Add the contact to your Phonebook with 1-Line VCO option enabled.
    • Inform VI to have 1-Line VCO enabled for the call.
  • The interpreter and hearing caller cannot hear me clearly
    • Move closer to the microphone in the Remote Camera Unit (Remote Camera Unit) to reduce noise distortion.
  • The voice was dropped in the middle of a call
    • The VI will be able to reconnect the audio. 
  • You hear an echoing sound when using audio with ntouch VP
    • Move RCU device until the echoes stop.

Contact us

If you have any questions or issues with this feature, please contact Technical Support and provide this code: VCOOA