Are there any costs or fees charged by Sorenson to use ntouch VP?
The ntouch VP and SVRS service are for the deaf and hard-of-hearing community and are paid for by the US government’s Telecommunications Relay Service (TRS) fund.
What type of high-speed Internet connection is required to use ntouch VP?
Any type of high-speed Internet connection (DSL, Broadband Cable, T1, etc.) will work with ntouch VP. For best performance, Sorenson recommends your connection speed be at least 512Kbps. Your ntouch VP will work at lower speeds, but the quality of the video displayed will be better at higher speeds.
Can my hearing friends and family use ntouch VP?
No. Your hearing friends and family are not qualified to receive an ntouch VP because Sorenson videophones and SVRS service are provided only for use by deaf and hard-of-hearing people who use ASL to communicate.
Why does a trainer need to install an ntouch VP?
Sorenson must verify that all potential ntouch VP customers are deaf and use ASL to communicate. A Sorenson Trainer will do this verification while installing the ntouch VP. The trainer will show you how to use ntouch VP and answer your questions.