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SVRS MindTouch



ntouch VP2 has two built-in microphones in the camera to provide improved audio quality for your calls.

Enable Audio and Show Audio Meter

  1. Select Settings > Device Options > Sound.
  2. Check the box for Use point-to-point audio?
    • Optional: Check the box for Show audio meter?

Enable Ringer Sounds & Adjust Volume and Pitch

Note: The ringer sounds come from the bottom of the main unit (next to the fan vents)

  1. Select Settings > Device Options > Sound.
  2. Check the box for Play ringer sounds?
    • Adjust What is my phone's ringer volume?
    • Adjust What is my phone's ringer pitch?

Enable Microphone

Note: ntouch VP2 supports 3.5mm 4-pin CTIA/Apple connectors. No other connector types are supported.

  1. At an active call screen, press the OK button on your remote.
  2. Select microphone icon then press OK button.

Troubleshooting tips

  • I hear a beep every 10 seconds when using BlueParrott VXI B250-xt Bluetooth headset
    • That is the microphone mute reminder beep. To mute the reminder beep, hold down the Volume Up/Mute button for two seconds until you hear a beep.
    • For more information about the headset, please review the VXi B250-XT options at their website.
  • The person cannot hear me through VP
    1. While in a call, turn on the microphone through the in-call menu.
    2. Press OK on the remote control to bring up the in-call menu.
    3. Select the microphone icon then press OK.
    4. Reset the camera's connection to the videophone.
      1. Unplug the camera and the power.
      2. Plug in the camera then power.
    5. Check the cables to see if there are any damages.
  • I cannot hear the person I am talking to through VP
    1. Make sure that the HDMI cable is plugged in all the way.
    2. Turn up the volume on TV. 
    3. Unplug the HDMI cable on VP then plug it in. 
    4. Test another HDMI port on the TV. 
    5. Try another HDMI cable.
  • The person cannot hear me through the headset
    1. Reset the headset's connection to the videophone. 
      1. Unplug the headset and the power.
      2. Plug in the headset and the power.
    2. Test using another headset that has a microphone. 
    3. Check the cables and headset to see if there is any damage. 

Contact us

If you have any questions or issues with this feature, please contact Technical Support and provide this code: AOUID.