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Sorenson MindTouch

Block Caller

Overview

Block or unblock a caller

Note: Calls from blocked callers will not show up on your call history list

To Turn On the Feature

This Block Caller feature is enabled by default and no action needs to be taken on your part to enable it.  If you do not see the feature, please contact us. 

To Block or Unblock a Caller through Blocked List

  1. Start at Home screen
  2. Select Phonebook
  3. Select Blocked
    • To block a caller
      1. Select Block a Number button
      2. Enter the text you want to save
      3. Select Done
    • To unblock a caller
      1. Select the contact you want to unblock
      2. Select the right arrow next to the phone number
      3. Select Unblock

To Block or Unblock a Caller through Contacts List

  1. Start at the Home screen
  2. Select Phonebook
  3. Select Contacts
    • To block a caller
      1. Select the contact you want to block
      2. Select the right arrow next to the phone number
      3. Select Block
    • To unblock a caller
      1. Select the contact you want to unblock
      2. Select the right arrow next to the phone number
      3. Select Unblock

To Block or Unblock a Caller through Call History

  1. Start at the Home screen
  2. Select Call History
  3. Select the call history entry you want to block or unblock
    • To block a caller 
      1. Select the call history you want to block
      2. Select Block 
      3. Select Done
    • To unblock a caller
      1. Select the call history you want to unblock
      2. Select Unblock 
      3. Select Yes

To Block or Unblock a Caller through SignMail

  1. Start at the Home screen
  2. Select SignMail
  3. Select the message you want to block or unblock
    • To block a caller
      1. Select the SignMail you want to block
      2. Select Block 
      3. Select Done
    • To unblock a caller
      1. Select the SignMail you want to unblock
      2. Select Unblock 
      3. Select Yes

Troubleshooting Tip

None

Contact Us

If you are still having issues with the Block Caller feature, please call Technical Support at 801-287-9403 and provide this code:

BCLAO