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SVRS MindTouch

Block Caller

Overview

There are ways to add phone number to Block List. You can add any existing contact in the list, you can add a new phone number directly or you can block a number from Call History or a SignMail Caller.

Notes:

  • You will not receive missed call notifications or SignMail videos from a blocked phone number.
  • You can block anyone except for certain Sorenson numbers such as SVRS Technical Support using this feature.
  • Enabling Don't Accept Anonymous Calls in Settings will block callers if they have their Caller ID hidden. 

Add a caller to Blocked List

  1. Select Phonebook > Blocked > Block a Number.
  2. Enter the required nformation.
  3. Select Done.

Block anonymous videophone calls

  1. Select Settings > Device Options > Privacy/Notifications.
  2. Check the box for Don't accept anonymous videophone calls?

Block a caller in Call History

  1. Select Call History.
  2. Select a call record.
  3. Select Block > Done.

Block a caller in Contacts

  1. Select Phonebook > Contacts.
  2. Select a contact record.
  3. Select the right arrow icon next to the phone number.
  4. Select Block.

Block a caller in SignMail

  1. Select SignMail.
  2. Select a SignMail record.
  3. Select Block > Done.

Unblock a caller

  1. Select Phonebook > Blocked.
  2. Select a contact record.
  3. Select the right arrow icon next to the phone number.
  4. Select Unblock.

Troubleshooting tip

  • Block Caller - I am not able to block or unblock a number
    • You may have encountered the issue when Sorenson's servers are temporarily unavailable. Check your internet to make sure it is working as expected. Open a web browser and if it opens Internet Service Provider page containing some kind of warning then there may be issue with your provider and you may need to call them. 

Contact us

If you have any questions or issues with this feature, please contact Technical Support and provide this code: BCLAO.