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Sorenson MindTouch

Call Transfer

Overview

Call Transfer feature lets you easily transfer an active call to another Sorenson phone number or to a hearing phone number through SVRS. You can choose to transfer the call to a contact’s phone number, to a number in your Call History list, or you can enter the phone number to be dialed. If you are a member of a myPhone Group, you can transfer a call to another member of your group.

To Turn On the Feature

This Call Transfer feature is enabled by default and no action needs to be taken on your part to enable it.  If you do not see the feature, please contact us. 

To Use the Feature

  1. At an active call screen, press the OK key on the remote control
  2. Select Transfer
  3. The Transfer menu lets you transfer the current call by one of these options:
    • Dialer
    • Phonebook
    • Call History
    • Favorites
    • myPhone

Troubleshooting Tips

  • The Call Transfer feature does not show when I try to transfer a SVRS (Sorenson Video Relay Service) call
    • This Call Transfer feature is not available with SVRS calls at this time
  • The Call Transfer error message appears when someone tries to transfer a call
    • Check to make sure the phone number is not blocked in the phonebook

Contact Us

If you are still having issues with the Call Transfer feature, please call Technical Support at 801-287-9403 and provide this code:

CTARL