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SVRS MindTouch



Favorites feature lets you create a list favorite contacts. You can store your most important contacts in the Favorites list to make them easy to find quickly. Using the Favorites list is especially helpful if you have a large number of contacts. You can add a phone number to your Favorites list at the time you create the contact or afterwards. You can open your Favorites list on the Home screen or from the Phonebook screen.

Note: You can have up to 30 contacts on your Favorite list.

Add Favorites

  1. Select Phonebook > Contacts.
  2. Select a contact record.
  3. Select the right arrow icon next to the phone number field.
  4. Select Favorite.
    • The star icon shows that this phone number has been added to the Favorites list.

Sort Favorites

  1. Select Phonebook > Favorites > Rearrange to rearrange the list.
    • You may see Favorite Lists on your company's directory list. 
  2. Select Done.

Troubleshooting tip

I am not able to add, rearrange, or remove favorite
  • You may have encountered the issue when Sorenson's servers are temporarily unavailable. Try these troubleshooting steps to resolve the issue:
    1. Force quit app then login again or reboot the VP.
    2. Check your internet to make sure it is working as expected. Open a web browser and if it opens Internet Service Provider page containing some kind of warning then there may be issue with your provider and you may need to call them. 

Contact us

If you have any questions or issues with this feature, please contact Technical Support and provide this code: FSAEV.