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Sorenson MindTouch

Group Call

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Overview

With the Group Call feature, you can talk to up to four other SVRS customers at once.

To Turn On the Feature

This Group Call feature is enabled by default and no action needs to be taken on your part to enable it.  If you do not see the feature, please contact us. 

To Create A Group Call

  1. When in an active call, press the OK key on the remote control
  2. Select Call
  3. Select one of the options:
    • Call History
    • Favorites
    • Phonebook
    • Dialer
    • myPhone
  4. Press the OK key on the remote control
  5. Select the contact
  6. After the call is connected, select Join
  7. To add more calls to the Group Call, repeat steps above
    • You can add up to 2 other calls (for a total of 4 persons other than yourself) at one time

Troubleshooting

  • In-call Call Transfer, Share Text, and Flash features do not work during Group Call
    • These features are disabled when a Group Call is active
  • Non-Sorenson videophone is not able to join the Group Call
    • The Group Call feature works with Sorenson endpoints only
  • Sorenson VRS is not able to join the Group Call
    • The Group Call feature does not work with Sorenson Video Relay Service (SVRS) calls
  • I see audio meter (blue square) on the video but I don't use it
    • Click here to turn off the audio meter

Contact Us

If you are still having issues with the Group Call feature, please call Technical Support at 801-287-9403 and provide this code:

GCRAO