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Sorenson MindTouch

Group Call

Overview

With the Group Call feature, you can talk to up to four other SVRS customers at once.

To Turn On the Feature

  1. When in an active call, press the OK key on the remote control to open the In-call options bar.
  2. Move to the Call button.
  3. Select the Call button to open the Call menu.
    • You can choose to make a call from your Call History list, Favorites list, Phonebook Contacts list or dial a number using the on-screen keypad.
  4. Select the Call History button to open the dialog.
  5. Select a phone number (or name) from the list to dial a call.
  6. The new call is answered
  7. Press the OK key on the remote control to open the In-call options bar.
  8. Move to the Join button.
  9. Select the Join button to join the calls.
  10. As the calls are being joined, you will briefly see the message that group call is starting.
  11. After the calls are joined, you will see the received video images from both calls appear in the center of the screen.
  12. To add more calls to the Group Call, repeat Steps 1 through 10 above. You can add up to 2 other calls (for a total of 4 persons other than yourself) at one time. Everyone in the Group Call will see the same four images on their screens.

Troubleshooting

  • In-call Call Transfer, Share Text, and Flash features do not work during Group Call
    • These features are disabled when a Group Call is active. 
  • Non-Sorenson videophone is not able to join the Group Call
    • The Group Call feature works with Sorenson endpoints only. 
  • Sorenson VRS is not able to join the Group Call
    • The Group Call feature does not work with Sorenson Video Relay Service (SVRS) calls.

Contact Us

If you are still having issues with Group Call, please call Technical Support at 801-287-9403 and provide this code: 

GCRAO