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Sorenson MindTouch

SignMail

Overview

When Sorenson videophone users or hearing people call you through Sorenson VRS, they can leave you a SignMail video if you cannot answer a call.

To Turn On the Feature

  1. Start at the Home screen
  2. Select the SignMail button to open the screen
  3. Move to the Set greeting message button
  4. Select the Set greeting message button to open the screen
    • The Sorenson greeting is selected by default. The other options are: Personal greeting, Text only and No greeting. 
  5. Select the Done button to return to the SignMail screen.

How do I send SignMail alerts to one or two email addresses?

  1. Start a the Home screen
  2. Select the Settings button to open the screen
  3. Select the Controls button to open the screen
  4. Move to the Send me SignMail alerts? checkbox
  5. Select the Send me SignMail alerts? checkbox to add a check
  6. Move to the first Send an alert to this email address button
  7. Select the Edit button to open the dialog
    • You can use the on-screen keyboard to enter the email address. When you are finished, select the Done button to return to the Controls screen.
    • When you are finished making changes, return to the Home screen by pressing the Home key on the remote control Your changes will be saved. 

Troubleshooting SignMail

  • SignMail icon/light is not displayed on Remote Camera Unit (RCU)
    1. Start at the Home screen
    2. Select the Setting button to open the screen
    3. Select the Device Options button to open the screen
    4. Move to the Privacy/Notifications button
    5. Select the Don't show SignMail and Missed Call LED notification? checkbox to delete a check
    6. Return to the Home screen by pressing the Home key on the remote control. Your selection will be saved. 

Contact Us

If you are still having issues with SignMail, please call Technical Support at 801-287-9403 and give us this code: 

SLIIG