Skip to main content
Sorenson MindTouch



When Sorenson videophone users or hearing people call you through Sorenson VRS, they can leave you a SignMail video if you cannot answer a call.

To Turn On the Feature

  1. Start at the Home screen.
  2. Select SignMail.
  3. Select Set greeting message.
    • The Sorenson Greeting message is selected by default. The other options are: Personal greeting, Text only and No greeting. 
  4. Select Done.

How do I send SignMail alerts to one or two email addresses?

  1. Start a the Home screen
  2. Select Settings.
  3. Select Controls.
  4. Check the Send me SignMail alerts? checkbox.
  5. Select Send an alert to this email address.
  6. Select Edit:
    • You can use the on-screen keyboard to enter the email address.
  7. Select Done button.
  8. Press the Home key on the remote control.

Troubleshooting SignMail

  • SignMail icon/light is not displayed on Remote Camera Unit (RCU)
    1. Start at the Home screen.
    2. Select Setting.
    3. Select Device Options.
    4. Select Privacy/Notifications.
    5. Uncheck Don't show SignMail and Missed Call LED notification? 
    6. Press the Home key on the remote control.

Contact Us

If you are still having issues with SignMail, please call Technical Support at 801-287-9403 and give us this code: