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SVRS MindTouch

SignMail

Overview

SignMail lets you view videos received from both hearing callers through SVRS and from other deaf Sorenson users.

Notes:

  • You can have Personal Greeting video recording up to 30 seconds. 
  • SignMail video will be deleted after 30 days. 
  • You cannot send a SignMail video to hearing phone numbers or to non-Sorenson numbers. 
  • You also cannot send a SignMail to Sorenson endpoint that is blocking calls from your phone number or to an endpoint that is set to Public mode.
  • You can record for the full 120 seconds (2 minutes) or you can choose to end the recording sooner. 
  • Verification email will be sent to the first email address whenever you change the email address. Once the email address is verified, the confirmation email will be sent to both email addresses if you have two email addresses set up.

Enable SignMail Greeting

  1. Select SignMail > Set Greeting Message.
  2. Choose an option:
    • Sorenson greeting
    • No greeting
    • Text only
    • Personal greeting
  3. Select Done.

Receive SignMail email notification

  1. Select Settings > Controls.
    • You may need to select General otherwise go to #4.
  2. Check the box for Send me SignMail alerts?
  3. Enter email address(es)
  4. Select Done.
  5. Open your email "Verification Needed to Activate your SignMail Account."
  6. Tap the hyperlink to activate the SignMail Account.
    • If you do not see the verification email, check junk or spam folder.

Send or Reply to Enhanced SignMail

Note: You will not receive email notifications or Missed calls from Enhanced SignMail.

  • Select SignMail then choose one of the options:
    • Select a video in the list then select Reply.
    • Select New SignMail then choose an option:
      • Dialer
      • Favorites
      • Call History
      • Contacts
      • Unwatched
      • All SignMails

Enable SignMail icon light on my camera and/or Pulse Flasher

  • Select Setting > Device Options > Privacy/Notifications.
    • Check the box for Show SignMail and Missed Call notifications on my camera?
    • Check the box for Show SignMail and Missed Call notifications on my Pulse?

Troubleshooting tip

  • SignMail - I am not able to send or receive SignMail
    • You may have encountered the issue when Sorenson's servers are temporarily unavailable. Check your internet to make sure it is working as expected. Open a web browser and if it opens Internet Service Provider page containing some kind of warning then there may be issue with your provider and you may need to call them. 

Contact us

If you have any questions or issues with this feature, please contact Technical Support and provide this code: SLIIG.