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Sorenson MindTouch

LED on the front of the main unit change colors

The Status LED on the right-front side of the ntouch VP2 main unit will change colors indicate the videophone’s status, both during and after the booting (start-up) process.

The normal LED sequence (i.e., no problems encountered during booting) is:

Light Green—AmberGreen—AmberGreen

  • If the LED remains in the Amber color after the Home screen appears, the videophone is not connected to Sorenson's servers. Check your network connection.
  • If the LED turns Red briefly during booting, the remote camera unit was not detected.
  • If the LED turns blue briefly during booting, the HDMI-out connection to the HDTV display was not detected.

Contact Us

If you are having issues with LED on the front of the main unit, please call Technical Support at 801-287-9403 and provide this code: 

LEDMU