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Sorenson MindTouch

My ntouch VP2 restarts on its own or crashes


If your device keeps rebooting itself, or crashing without restarting, one of the steps below may fix the issue. After following the steps for each recommended solution, check whether it fixed your issue.


  • Check all cables
    • Your cable connection may be loose. Check the connection, and tighten them if necessary. Check to make sure that no wires are frayed and plugs aren’t bent or broken. 
  • Check for ntouch VP2 updates
    • System updates can bring improvements that may fix your issue. To check for and install system updates:
      1. Select the Settings button to open the menu.
      2. Move to the About this device button.
      3. Select the About this device button to open the screen.
      4. Select the Check for updates... button to open the screen.
        • Selecting the Check for updates button makes the videophone download a software update if one is found. 

Contact Us

If your ntouch VP2 still restarts on its own or crashes, please call Technical Support at 801-287-9403 and provide this code: