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Sorenson MindTouch

My ntouch VP2 restarts on its own or crashes

Overview

If your device keeps rebooting itself, or crashing without restarting, one of the steps below may fix the issue. After following the steps for each recommended solution, check whether it fixed your issue.

Troubleshooting

  • Check all cables to make sure they are not loose
    • Check the connection, and tighten them.
    • Check to make sure that no wires are frayed and plugs aren’t bent or broken. 
  • Check for ntouch VP2 updates
    1. Start at the Home screen.
    2. Select Settings.
    3. Select About this device.
    4. Select Check for updates...

Contact Us

If your ntouch VP2 still restarts on its own or crashes, please call Technical Support at 801-287-9403 and provide this code: 

MNVPR