Skip to main content
SVRS MindTouch

ntouch VP2 Requirements

Internet Connection

  • High-speed Internet connection (DSL, cable, wireless, T1, or equivalent)
    • Businesses or enterprises may have network restrictions that limit or prevent normal videophone operation. To resolve those restrictions, contact our business solutions group at 866-496-6111 Monday thru Friday during business hours.
  • Minimum connection speed: 256 Kbps.
    • 512 Kbps or higher is recommended for improved video quality.
  • Satellite internet is acceptable, but may introduce latencies in video transmission (delay of 1-3 seconds)

Display - TV

  • 720p display or higher resolution
  • At least one HDMI port

Wired Ethernet

  • 10/100/1000 Base-T Network
  • Category 5e or better Ethernet cable

Wireless (WiFi)

  • Wireless Bands2.4GHz and 5 GHz
  • Wireless Frequency: A/B/G/N
  • Wireless SecurityNone, WEP, WPA, or WPA2-Personal
    • Wireless Signal Bar Definitions:
      • Low (1 bar): Less than 50%
      • Medium (2 bars): Between 50% and 74%
      • High (3 bars): 75% or above

Remote Camera Unit Seating Recommendations

  • Near Camera: Seating between 3 to 6.5 feet away from the camera, ideally at 5 feet
  • Far Camera: Seating between 4.5 to 10 feet away from the camera, ideally at 8 feet