Skip to main content
SVRS MindTouch

Call History

Overview

Call History screen lets you see lists of your recent calls. You can choose to see a list of all calls, or just your missed calls, incoming calls, or outgoing calls. You can also view the details of your Call History including Interpreter ID. 

Notes: 

  • Deleting your Call History will not be deleted from other ntouch product.
  • You can see the existing entries in your Call History even if Sorenson's servers are temporarily unavailable however you cannot save changes to any of the lists. 
    • This feature does not apply to ntouch VP1.
  • Interpreter ID will be shown for the first interpreter connected, not the transferred or switched interpreter during the same call.

Use Call History

  1. Select Call History.
  2. Choose an option:
    • Double click a call record to make call.
    • Right click a call record then select an option:
      • Call
      • Send SignMail
      • Create New Contact
      • Add to Existing Contact
      • Delete from History
      • Block Number

Delete Multiple Call History Records

  1. Select Call History.
  2. Press and hold the Command key on the keyboard then select the call records.
  3. Select Delete item.

Clear Call History

  • Select Call History > Clear History > Clear.

Find Interpreter ID

  • Select Call History.
  • Select a call record to see the interpreter ID on the third panel.

Troubleshooting tip

  • I am not able to delete or do not see any new entries for missed, dialed, or received calls
    • You may have encountered the issue when Sorenson's servers are temporarily unavailable. Try these troubleshooting steps to resolve the issue:
      1. Force quit app then login again or reboot the VP.
      2. Check your internet to make sure it is working as expected. Open a web browser and if it opens Internet Service Provider page containing some kind of warning then there may be issue with your provider and you may need to call them. 

Contact us

If you have any questions or issues with this feature, please contact Technical Support and provide this code: CHAIL.