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SVRS MindTouch



SignMail lets you view videos received from both hearing callers through SVRS and from other deaf Sorenson users.

Setup SignMail Greeting

  1. Select ntouch on the menu bar.
  2. Select Preferences.
  3. Select SignMail, then choose an option:
    • Sorenson Greeting
    • Personal Greeting
    • No Greeting
  4. Select Save.

Receive SignMail email notification

  1. Select ntouch on the menu bar.
  2. Select Preferences.
  3. Select SignMail.
  4. Select Update Contact Information.
  5. Enter an email address.
  6. Select Save button.
  7. Open your email "Verification Needed to Activate your SignMail Account."
  8. Tap the hyperlink to activate the SignMail Account. 
    • If you do not see the verification email, check junk or spam folder.

Send Direct-Dials Call (Enhanced SignMail)

Note: You will not receive email notifications or Missed calls from Enhanced SignMails

  1. Select SignMail.
  2. Select Send new SignMail then choose an option:
    • Favorites
    • Phonebook
    • Call History
    • Dial

Did you know 

  • You can have Personal Greeting video recording up to 30 seconds. 
  • You cannot send a SignMail video to hearing phone numbers or to non-Sorenson numbers.
  • You also cannot send a SignMail to Sorenson endpoint that is blocking calls from your phone number.
  • You can record for the full 120 seconds (2 minutes) or you can choose to end the recording sooner. 
  • If a phone number that you entered or selected cannot receive SignMail videos, you will see the dialog shown below. This dialog reminds you that you cannot send a SignMail video message to hearing phone numbers or to third-party (non-Sorenson) numbers.
    • Can't Send SignMail
      • The number can't recieve a SignMail. Call this number directly?

Contact us

If you have any questions or issues with this feature, please contact Technical Support and provide this code: SLIIG