SignMail

Overview

SignMail lets you view videos received from both hearing callers through SVRS and from other deaf Sorenson users.

Select ntouch on the menu bar.
Select Preferences.
Select SignMail, then choose an option:
- Sorenson Greeting
- Personal Greeting
- No Greeting
Select Save.

Select ntouch on the menu bar.
Select Preferences.
Select SignMail.
Select Update Contact Information.
Enter an email address.
Select Save button.
Open your email "Verification Needed to Activate your SignMail Account."
Tap the hyperlink to activate the SignMail Account.
- If you do not see the verification email, check junk or spam folder.

Note: You will not receive email notifications or Missed calls from Enhanced SignMails

Select SignMail.
Select Send new SignMail then choose an option:
- Favorites
- Phonebook
- Call History
- Dial

Verification email will be sent to the first email address whenever you change the email address. Once the email address is verified, the confirmation email will be sent to both email addresses if you have two email addresses set up.
- If you do not see the verification email, check junk or spam folder.
SignMail video will be deleted after 30 days.

You can have Personal Greeting video recording up to 30 seconds.
You cannot send a SignMail video to hearing phone numbers or to non-Sorenson numbers.
You also cannot send a SignMail to Sorenson endpoint that is blocking calls from your phone number.
You can record for the full 120 seconds (2 minutes) or you can choose to end the recording sooner.
If a phone number that you entered or selected cannot receive SignMail videos, you will see the dialog shown below. This dialog reminds you that you cannot send a SignMail video message to hearing phone numbers or to third-party (non-Sorenson) numbers.
- Can't Send SignMail
  - The number can't recieve a SignMail. Call this number directly?

If you have any questions or issues with this feature, please contact Technical Support and provide this code: SLIIG