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SVRS MindTouch

Voice

Overview

The Voice (Simplified VCO) feature adds a new Microphone icon to both the Home and In-Call screen which you can use to turn ntouch Mobile's audio signal on or off either before or during a call. You can choose to use the Voice feature for only your point-to-point (P2P) calls or for both your P2P and your VRS calls. As part of this feature, the option to specify VCO for a specific contact record has been removed because it is no longer needed.

Setup Voice for Calls

  1. Select ntouch on the menu bar.
  2. Select Preferences.
  3. Select General.
  4. Check the box: option for 1-line VCO or 2-line VCO:
    • Use voice to use for VP calls
    • Use voice and Use Voice for VRS Calls for 1-Line VCO.
    • Use a different phone number for VRS Calls then enter a call back phone number of the voice phone you will be using for 2-Line VCO.

Troubleshooting Tips

The person cannot hear me
  • Turn on the microphone through the in-call menu or from home screen
  • Select the correct microphone in the settings:
    1. Select ntouch on the menu bar > Preferences > Device
    2. Select the microphone from the Microphone dropdown menu
  • Install required drivers for the microphone (USB camera or external microphone)
  • Configure the microphone as the primary input device in Mac OS settings
I cannot hear the person
  • Turn up the volume on Mac, speaker, or headset
  • Select the correct headset or speaker in the settings:
    1. Select ntouch on the menu bar > Preferences > Device
    2. Select the headset or speaker from the Speakers dropdown menu
  • Install required drivers for the headset or speaker
  • Configure the headset or speaker as the primary output device in Mac OS settings

Contact us

If you have any questions or issues with this feature, please contact Technical Support and provide this code: