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SVRS MindTouch

Voice

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Overview

The Voice (Simplified VCO) feature adds a new Microphone icon to both the Home and In-Call screen which you can use to turn ntouch Mobile's audio signal on or off either before or during a call. You can choose to use the Voice feature for only your point-to-point (P2P) calls or for both your P2P and your VRS calls. As part of this feature, the option to specify VCO for a specific contact record has been removed because it is no longer needed.

Note: 

  • Customer may hear music when connecting VCO, it'll stop once the hearing person connected.

Enable Use Voice

  1. Select ntouch > Preferences > General.
  2. Check the box for Use Voice.
    • Additional options:
      • Check the box for Use voice for VRS calls to use voice during VRS calls.
      • Check the box for Use a different phone number for VRS Calls.
        1. If selected, enter a call back phone number of the voice telephone you will be using.

Troubleshooting tips

  • The person cannot hear me on the other end 
    • Turn on the microphone through the in-call menu or from home screen
    • Select the correct microphone in ntouch Mobile settings
    • Install required drivers for the microphone (USB camera or external microphone)
    • Configure the microphone as the primary input device in the OS settings
    • Check Privacy Settings in the Operating System to make sure ntouch has access to the Microphone.
  • I cannot hear the person on the other end  
    • Turn up the volume on the computer, speaker, or headset
    • Select the correct headset or speaker in ntouch Mobile settings
    • Install required drivers for the headset or speaker
    • Configure the headset or speaker as the primary output device in the OS settings
  • The other person cannot hear me on the other end
    1. On the Apple computer, click on Apple icon > System Preference > Security & Privacy > Microphone.
      • Make sure ntouch is checked and visible on the list. 
      • If ntouch is not visible, reinstall ntouch app then make a call, make sure you accept the permissions for microphone. 
    2. If the #1 step does not work, Install AppCleaner app then drag ntouch app to AppCleaner then reinstall ntouch app again and make call to accept the permissions for microphone. 

Contact us

If you have any questions or issues with this feature, please contact Technical Support and provide this code: VEOCI.